What is your organization's approach to service delivery? Understanding how residents engage with the government as a whole and with different agencies in particular can help inform where CiviForm can fit into your work. Understanding which programs may be administered by other organizations or jurisdictions can also help consolidate access to those programs for your residents. In addition, understanding technical and operational capacity across programs can help ensure that CiviForm integrates well into your existing workflows.
Any details are fine, the challenges do not need to be technology-related.
For example, if you are a city, residents may still want to find and access county or state programs.
Is each program discovered and administered on its own, or can residents access many services at once? Do you manage a central website or tool that lists all programs? Do you have a shared data referral or intake process across programs?
For example: Is there a specific focus on reducing burdens for residents, expanding access to specific programs, or supporting specific populations?
For example: Do you manage a central website or tool that lists programs? Does each program manage their own application process and tooling, or does a central IT team help provide support?
For example, do you run applications on cloud or on-premises infrastructure? Do you have staff who are comfortable with systems administration or application development?